Employer / Agency :
JP Morgan Chase Bank, N.A.

Responsibilities:

-Responsible for supporting and troubleshooting any incidents that arise within the desktop computing environments (Desktop, Laptop, Thin Client and Phone), and documenting any fixes or troubleshooting steps to ensure procedural consistency.
-Tier2 support for hardware/software. Respond to and triage escalated 2nd-tier support requests for all production network and server systems, and work with other Operations team members to follow issues through resolution.
-Coordinate issue resolution with 3rd-tier support personnel or outside vendors, as appropriate.
-Perform installations of new or updated systems into the test and production environments by following prescribed Build Guides or Software Installations Guides.
-Monitor production environment using existing monitoring tools of workstation, servers and peripheral devices at the sites.

Requirements:

-College degree in Computer Engineering or Computer Science or related course.
-2 years experience as Technical / Desktop Support, IT Team Lead, and Service Analysts etc.
MCP or any related certifications are a plus.
-Customer service oriented.
-Experience with Incident Management methodologies, systems and tools.
-Experience working with geographically distributed and culturally diverse work-groups.
-Excellent oral and written communication skills
-Excellent interpersonal skills JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
-Application Instructions

To be considered for this position, please complete
an online application through our careers site and wait for a phone interview. All
applicants are required to apply through
www.chase.com/careers

Employer : TIC

Qualifications:

Must be a graduate of any 4 year computer related course
At least 5 years experience with Mainframe ( MVS ), OS/390 and z/OS
Exposed with Assembler, Cobol, IMS
Proficient in JCL, ISPF, TSO/ISPF
Preferably with Banking Experience
Qualified applicants may send their CV at racruz@ticmanila.com / jriley@ticmanila.com