Advertised on 28-8-09 | Application deadline on 26-10-09
QUALIFICATIONS:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Industrial), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Preferably with basic knowledge in computer operations like MS Word, Excel, or Powerpoint
* Must possess typing speed of 45wpm and 99% accuracy.
* Must possess high analytical ability and comprehension skills.
* Ability to perform logical decisions based on expressed specification.
* 35 Full-Time positions available.
SPi Technologies Inc.-Calamba Laguna
SPi Buidling Pascor Drive Santo Nino Paranaque 1700.
(National Capital Reg)
Responsibilities:
Define configuration and delivery requirements of recruitment technologies for BTO clients supported in Manila. Ongoing management of technology utilization. Super user for all recruitment technologies and related interfaces to HRMS and other technologies. Reporting capability management.
• Recruiting and/or HRMS hands on systems experience
• Has scoped and implemented new HR and Recruiting technologies
• Deep understand of how to translate recruiting business needs into technology configuration.
• Hands on experience with using reporting technology to meet compliance and business management needs.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required language(s): English
* At least 3 years experience with enterprise software implementation/administration in a large complex environment. HRMS and/or Recruitment Technologies experience a plus.
* Technical Expertise: Recruitment Technology, internet business applications
* Knowledge of database management tools, reporting tools and internet search tools.
* Knowledge of recruitment technology integration points to HRMS and third party providers
* Metrics and operational reporting
* Experience in Taleo, VirtualEdge, SAP, Oracle/Peoplesoft, Business Object, WebMethods, HireRight, WebSphere, Visio, MS Project is a plus
* Full-Time positions available.
* Applciants can directly email their resumes to krish.bernardo@ph.ibm.com
Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
RESPONSIBILITIES:
* Assist in recruiting, hiring and training of new Quality Specialist.
* Coach and develop Quality Specialist to ensure they perform their roles effectively and efficiently and are provided with adequate challenges to enhance job satisfaction.
* Ensure Quality Specialist receive appropriate training and support to achieve productivity, performance and accuracy standards in areas including call evaluation, calibration, reliability, internal Quality Specialist auditing, Quality Specialist training, and other areas as needed.
* Provide accurate, timely, and effective employee information and feedback
* Build solid productive relationships within department, Operations, and peers
* Facilitate Internal Calibrations.
* Communicate changes to Quality team.
* Comply with HR policies and procedures.
* Conduct and attend service training related to improving center Quality and overall performance.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional
* Excellent performance and attendance in current role
* Excellent time management skills
* Strong verbal / written communication skills
* Professional customer service skills & a positive attitude
* Attentive to detail
* Excellent organizational and interpersonal skills
* Demonstrated multi-tasking with ability to work in a fast-paced environment
* Ability to work independently as well as in a team
* Coaching experience highly desirable
* Must be available to work flexible hours to support hours of operation
* Must have successfully completed initial training.
* Must be detail oriented.
* Must possess strong written and verbal communication skills.
* Ability to type quickly.
* Must be committed to keeping information obtained through monitoring confident.
* Willing to work weekends (will still get two consecutive days off).
* Must be willing to relocate in Clark, Pampanga.
* Applicants should be Filipino citizens or hold relevant residence status.
NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City
Website: http://www.ncogroup.com
RESPONSIBILITIES:
* We have various positions for Human Resources, Finance & Accounting
REQUIREMENTS:
* Applicants should be graduates of 2008 and 2009 of any course
* Candidate must possess at least a Bachelor’s/College Degree in any field.
You may walk-in to our office on the Recruitment Hub, Ground Flr. IBM Plaza Eastwood, Libis, QC. and take the pre-employment exam. Test is scheduled from Monday-Friday, 10am, 2pm and 3pm. For any inquiries, you may contact any of these numbers: 9956987 loc. 4620 or 7832. Those who have already taken the test, need not apply.
Preference will be given to candidates who APPLY ONLINE
IBM Business Services, Inc.
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
RESPONSIBILITIES:
Facilitate Initial Agent/Customer Care Rep customer service training
Assess, monitor and evaluate student progress, creating action plans for student success
Assist and coach students using a Computer-Based-Training system
Analyze statistical reports to develop individualized training plans for students
Coach Students during live call practice
Document training & coaching sessions
Use the SPC process to identify process improvement initiatives for training
Liaison with call center personnel to ensure accurate interpretation and implementation of new and updated Methods & Procedures
Conduct, analyze, evaluate & report Quality of Service Assessments for each call center
Design, develop & facilitate recurrent training modules
Research, design and develop Knowledge Enhancers and Job Aids
Assist with budget responsibilities for Training Center
Liaison with the technical staff to identify system problems for resolution with vendor
Complete monthly reports, HDT status report, activity report, budget report and PPM activity report
Participate in committees and project assignments
Participate in team building activities and self and peer development activities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
To possess expertise in and effectively instruct others in the use of Positive Performance Management
Lead, coach, and develop Training Assistants in all areas of the position to meet objectives and maintain company policies and procedures
Provide appropriate and ongoing recognition for satisfactory and outstanding performance
Facilitate and create a teamwork environment within the call centers
Ensure that all appropriate documentation regarding performance and conduct of all direct reports is maintained appropriately
Responsibilities include training, planning, assigning, and directing work
Rewarding and disciplining employees; addressing complaints and resolving problems
Effectively conduct meetings
REQUIREMENTS:
Bachelor’s Degree in Business or Education or related degree preferred.
Preferably 2 years teaching or facilitating groups, 2 years management experience, 6 months public speaking experience, 1-year public interaction experience
Demonstrated experience in training or facilitation
Knowledge of operation of computer based training system, TV/VCR, PC and overhead projector for facilitation purposes
Computer literacy with Microsoft Power Point, Word, Excel, Access, Visio and Outlook
Strong presentation skills and superior in establishing working relationships with the customer.
Must be able to demonstrate the ability to exercise good judgment and make sound business decisions
Must be able to handle multiple and shifting priorities
Must possess excellent interpersonal, problem solving, analytical, and organizational skills
Must be team-oriented and have strong written and oral communications skills
Ability to travel between call center locations and other company sponsored events on a varying schedule
Willing to work varied hours and days as needed
Must be able to maintain confidentiality
Applicants should be Filipino citizens.
Willing to relocate in Clark, Pampanga.
NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City
Website: http://www.ncogroup.com
(National Capital Reg – Quezon City)
RESPONSIBILITIES
• Answers general queries, support concerns and other issues related to the Account program from customers of each assigned region (US/ EMEA/ APAC).
• Adherence to the assigned schedule
• System searching, coding and data entry to the CRM tool/database
• For escalated calls, assign the appropriate tickets to second level support and label/document accordingly.
• Other ad hoc tasks that may be assigned from time to time
REQUIREMENTS
• Preferably a graduate of a University Degree on Computer Applications, ECE, COE, Information Technology or with an equivalent strong knowledge and/or experience in troubleshooting email and internet connections
• Must have strong knowledge in internet connection
• Knowledge in computer hardware/software troubleshooting techniques
• Must be familiar with email, chat and internet connectivity
• Knowledge in basic computer usage (Windows, MS Office, Outlook, and Internet)
• Able to manage various databases available in the account for policies, procedures and troubleshooting
Interview invitations may be sent via email so please check your email regularly.
Preference will be given to candidates who APPLY ONLINE
RESPONSIBILITIES:
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent.
* All Business Related graduates of batch 2009
* Good Communication Skills
* Knowledge on General Accounting (accounts receivable, accounts payable,bank reconciliation,bookkeeping)
* Willing to work on Night shift and Mid-shift schedule
* Willing to work in Quezon City
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
Preference will be given to candidates who APPLY ONLINE
IBM Business Services, Inc.
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100.
(National Capital Reg)
Responsibilities:
• Monitoring of agent outbound calls against client policies and procedures
• In-charge of improvements, evaluations and reports to ensure client standards are maintained and/or exceeded
Requirements:
• Candidate must possess a Bachelor’s/College Degree in any field
• At least 1 year experience specializing in Outbound Quality Monitoring is required.
• Strong attention to detail and adherence to call handling procedures
• Excellent written and verbal communication skills
• Must be willing to work in San Juan, Metro Manila
Applicants who meet the minimum qualification are encouraged to apply either of the ff:
• TEXT : QA_FULNAME to 0917.859.3499 to get your interview schedule.
• EMAIL: joseph.rondina@magellan-solutions.com (send attached resume and indicate position title in the subject line)
• WALK IN: 4th Floor Security Bank Bldg. 228 Ortigas Avenue, Greenhills San Juan (ONE BLOCK AWAY AFTER GREENHILLS SHOPPING CENTER BEFORE ROOSEVELT STREET IF COMING FROM EDSA)
Company Name :
Magellan Solutions
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company, Local Based Company
Location :
4th Floor #228 Security Bank Building, Ortigas Ave Greenhills, San Juan Manila 1232
Company Fax :
724.2280
(Southern Tagalog)
Responsibilities:
* Provide technical support to SunPower dealers during the installation and design phase of photovoltaic installations.
* Troubleshooting of photovoltaic installations via phone and email.
* Prepare Customer Relations Management reports in a weekly basis.
* Will assist on case handling and updating CRM database
Requirements:
* Minimum Education:
* Bachelor’s degree in Electrical or Mechanical Engineering.
* 3-5 years experience in technical support functions in a growing, fast paced organization
* Experience with electronic equipment required
* Skill Requirments
* Fluent English..
* Excellent skills preparing technical support reports.
* Excellent proficiency in – Microsoft Project, Excel and Word
* Understanding and awareness of customer needs.
* Excellent diagnostics, organizational ability, analysis skills, oral, written, communications and interpersonal skills.
* CRM Software experience.
* AutoCAD drafting experience.
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.
(Southern Tagalog)
Responsibilities:
* Responsible for regional material planning and supply management
* Ensure compliance to all material supply processes and procedures.
* He/she will be focused on the overall accuracy, effectiveness and efficiency of all material planning and support activities
* Directly responsible for the material and inventory planning activities in support of the regional sales account teams.
* Responsible for reporting regional material and supply metrics on a weekly and monthly basis.
* Formulate Regional material plans in direct support of the Regional Sales Support Teams.
* Provide weekly material supply updates and improvement plans.
* Tasked with quality, timeliness, and effectiveness of all material and supply plans and processes.
* Establish and maintain highly effective relationships with Regional Sales and Customer Support Teams.
* Maintain planning and performance metrics and reports as needed.
Requirements:
* Graduate degree in engineering, supply chain, business management.
* With 4-5 years of operations, supply chain, engineering, or logistics management experience.
* Required skill(s): extremely proactive, motivated, organized, responsible, and should work well within a fast-paced group.
* Preferred skill(s): night shift adaptability, negotiating, leadership and organizational skills.
* Experience with materials planning, forecasting and managing projects.
* Demonstrated experience with ERP processes
* Proven skills in meeting leadership, supervision, and group objectives
* Proven ability to collaborate effectively across functional business organizations
* Superior written and oral communication and collaboration skills, and can deal with European executives and businessmen
* • Fluency with specific manufacturing and customer vocabulary: RMA, PO, invoice, credit, Bill of Lading, Packing List, etc
* • Demonstrated commitment to end customer and clients, and ability to foster long-term relationships with recurring customers
* • Demonstrated ability to effectively multi task technical issues and maintain a high level of organization and process discipline
* • Demonstrated use of online tools and applications to enhance the customer service
* • Applicants should be Filipino citizens or hold relevant residence status.
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.