Software Engineer
(National Capital Reg – Quezon City)
Responsibilities:
* Develop softwares using Microsoft C#.net and Microsoft SQL Server.
* Perform application testing and quality assurance.
* Maintain existing systems.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* Required skill(s): Microsoft C#.net and Microsoft SQL Server.
* Applicants must be willing to work in Quezon City.
* Knowledge in inventory system, accounting systems, smart cards is an advantage.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent.
* Fresh graduates are also welcome.
* 2 Full-Time positions available.
Pace Academy
Company Address:
77 Sgt Rivera, Quezon City *
Industry:
Education
Type of Company:
Private Limited Company, Local Based Company
(National Capital Reg)
* Duties Include:
* – coordinate with accountant / filing of taxes / management of capital
* – coordinate with messenger
* – coordinate with lawyer on corp and hr issues as needed
* – manage hiring process
* – manage employee contracts
* – manage employee review process
* – manage health plan
* – crisis resolution
* – manage physical space and coordinate equipment purchasing / maintenance
* – complete detailed weekly status reports
* – coordinate overall workflow /processes with US office
* – retain paperwork in an organized manner
* – escalate personnel issues to the US management team
* – sign checks prepared by accountant
* – obtain and manage office lease
* – enter time and task detail into time tracking system daily (and review employee’s entries)
* – identify and communicate all new tasks to the Bootstrap management team as they are identified
* benefits
* – competitive salary
* – performance-based year-end bonuses
* – company sponsored training
* – company sponsored premium health care (MaxiCare)
* – vacation days
* Qualifications & skills:
* – Strong interpersonal skills
* – Ability to be a team leader
* – Excellent oral, written, and organization skills
* – Very detail oriented
* – Ability to prioritize and multi-task effectively is a key to success
* – Must be results oriented, a fast learner and accepting of change
* – at least 5 years management experience
* – experience in software development / qa a plus
* – Common sense approach is necessary
* – MS Project/Word/Excel, Visio
Qualification : Bachelor’s/College Degree
Year(s) of Experience : At least 5 year(s) of experience
Position Level : Supervisor / 5 Yrs & Up Experienced Employee
Specialization : IT/Computer – Software or equivalent.
Job Role : Management.
Employment Type : Full-Time
Senior Administrator/PA to Projects Director
(Central Visayas – Cebu City)
Responsibilities:
* SENIOR ADMINISTRATOR / PA to PROJECTS DIRECTOR
* Qualifications
* • Highly experienced and confident administrator/project coordinator
* • Adaptable multi-tasking
* • Very competent computer user
* Benefits:
* – Standard company benefits PLUS
* – Monthly outings with your team
* – Quarterly staff outings (all staff)
* – Free Daily Meal
* – Health Insurance
* Salary:
* 13k – 20k depending on experience (inc bonus)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): Intenet Savvy, administrative skills, Organizational.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees.Others or equivalent.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
FirstPage Web Solution
703 Metrobank Plaza Building Osmeña Blvd. Cebu 6000.
Director for Operations Group (Eastwood City)
(National Capital Reg – Eastwood City, Libis, Quezon City)
Responsibilities:
* Leads over-all direction and strategic thinking for the Product Support Operations Group and the Operations Support Group.
Requirements:
* Candidate must possess at least a Bachelor’s Degree in any related field to the position. Masteral or Advanced Diploma is an advantage.
* At least 5 years working experience in a senior managerial level capacity.
* Preferably exposed in an ICT industry or multi-national call center but not necessarily required.
* Very good interpersonal relations and management of international clients and internal customers in all levels.
* Highly analytical, strong business leadership sense and customer focus.
* Applicants should be Filipino citizens or hold relevant residence status.
Visit us at 5th Flr TechnoPlaza One Bldg. Eastwood City Libis Quezon City or
call us at 423-8715
Company Name :
Link2Support Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Company Fax :
423-4373
Site Director
RESPONSIBILITIES:
* Responsible for the successful operation of a customer contact management site managing both human and material resources.
* Needs to establish and clearly communicate all client strategy and KPI’s to the site team at all levels, provide feedback regarding operations for the site to include budgeting, goal setting, performance management, company policy and procedure and monitoring overall client and company performance to lead to successful results.
* Supports both Clients and Center in achieving service, quality and contribution goals.
* Demonstrates sound fiscal management in achieving profitability goals within a profit center environment.
* Responsible for operating systems, policies and procedures within the site including development, implementation, and continual improvement of processes to best achieve overall business goals.
* Responsible for leading process improvement efforts within the facility.
* Provides leadership and management to associates; seeks to achieve overall associate satisfaction; provides development of site’s management team; ensures training and development for supervisors.
* Serves as an effective business partner to multi-site clients working in conjunction with peers; supports the broader business line and corporate units to achieve goals.
* Introduces company as a leading business presence through local community involvement.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s):
* At least 10 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati and Quezon City.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.
IT Director – Philippines
(National Capital Reg)
Responsibilities:
The Director of IT – Philippines is responsible for all aspects of business IT service delivery for Sitel locations in PH, Australia, New Zealand. In addition, the Director of IT is responsible for the development of tactical plans that align with new and/or revised strategic IT plans, as well as provide input to the strategic planning process. The Director will act as the key local interface between Sitel IT and the Business Operation in terms of IT support, development and business growth.
The Director of IT – Philippines is responsible for the support and maintenance of all site IT infrastructure, personnel and business continuity of critical technology services based within sites within the region, including Phillippines, Australia and New Zealand.
Requirements:
Skills:
People: Experience of managing distributed technical teams. Effective in delegation, creating and driving high performance team environments.
Communication: Strong verbal and written communication skills internally and externally.
Process: Experience in establishing and maintaining highly standardized process environments across diverse geographies and languages. Mandatory understanding and experience of the role of ITIL within Sitel.
Organization: The role requires the vision and motivation to be able to be the key interface between the IT function and the Business operations and our clients.
Technology: Solid foundation in technology, project management and security. Role requires operating at high level with other senior technologist and day to day understanding of issues experienced in a contact center environment.
Finance: Experience of budget creation and management. This role has direct budget responsibility.
Knowledge/Abilities:
Role will suit someone with extensive experience in outsourcing or contact centers or in other dynamic environments with a business process outsourcing environment in a senior service delivery / operations role, who has held budgetary responsibility, is used to driving change, enjoys working closely with the business and is comfortable managing senior technical people.
Must be customer-focused and have excellent oral and written English communication skills, including public speaking, proposal writing and presentations.
Comfortable working as part of a regional team across multiple countries, cultures and time-zones
Able to view current processes and procedures as opportunities for enhancement, tuning and improvement
ITIL – Experience of working to ITIL principles, preferably certified to at least foundation level
Security – Experience of migrating / maintaining IT operations in a compliant and auditable state
Resource Management – Experience of managing and deriving value from small specialized technical teams including disciplines around reporting and measuring utilization.
Offshoring/Outsourcing – Experience of managing outsource and offshore technical service delivery partners
Cost Management/Finance – Experience of creating and managing IT budgets, the discipline around financial reporting and forecasting and the normal interfaces with financial functions.
Education:
Business Degree or equivalent or certified to ITIL practitioner level
Experience Target:
8 yrs+ technology related roles, 3 yrs minimum Director level leadership
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414
Walk-In applicants are welcome.
Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
6/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Fax :
634-5414
Human Resources Director
(National Capital Reg)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Human Resource Management or equivalent.
* Required language(s):
* At least 8 year(s) of working experience in the related field is required for this position.
* Full-Time positions available.
* Competent knowledge of the Employment Act and other labor legislation
* Extensive HR experience across all major functions (Recruitment/Selection, Training/ Development, Performance Management, Reward, Succession Planning, Communications, Organization Design & Development, Employee Relations)
* Sound knowledge of compensation theories and practices
* Basic knowledge of PC software applications
TeleDevelopment Services, Inc.
35 – 36th flr. Robinson Equitable Tower,,
ADB Ave. Ortigas Center,
Pasig City,
National Capital Reg 1600
Telephone: 6318230 Fax: 6367626
Senior Director for Quality
(National Capital Reg)
Responsibilities:
The Senior Director for Quality shall be responsible for all activities pertaining
to the Quality organization within the geography. He/She will be responsible for
reviewing the framework established for each account relationship, identify the any
improvement areas and tapping into their experience, develop strong framework to
manage through the gaps. The Senior Director will manage a quality team that is
responsible for the transactional monitoring, coaching, feedback, analysis and
improvement strategies for over 25 key account relationships delivered from one or
more delivery locations.
He/She shall;
A) Develop, recommend and implement strategies to meet corporate wide quality
objectives and should have COPC, 6sigma, Kaizen or other such recognized credentials,
B) Develop and implement internal systems and procedures to ensure cost
effectiveness, consistency and quality of training programs to demonstrate
continuous improvement,
C) Ability to understand operational requirements to align quality initiatives
with client requirements and achieving overall business objectives,
D) Implement new initiatives in quality and to understand and articulate the
effectiveness of current quality programs and/or new initiatives,
E) Serve as primary interface for the organization to internal clients and
external clients
Requirements:
The ideal candidate will have a minimum of 10 years experience, of which 5 years
should be in a BPO/contact center type of environment.
This Senior Director position will also be part of the Strategy Committee for the
geography, meaning that you will take part in all strategic decisions and
direction that we take as an organization to harness the growth that is occurring.
Position will most likely be located in Manila, but may be considered for
Davao City. Ultimately the position will be responsible for all Quality functions
across all delivery centers in the Philippines.
Candidates should have some international exposure, preferably in the Philippines
or in India.
Company Name :
Sutherland Global Services Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
25/F Export Bank Bldg. Chino Roces Cor Gil Puyat Ave. Makati City 1200
Recruitment Director
(National Capital Reg)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Commerce, Human Resource Management, Humanities/Liberal Arts, Psychology or equivalent.
* Required language(s):
* At least 5 year(s) of working experience in the related field is required for this position.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.
Site Director
(National Capital Reg – Quezon City)
Responsibilities:
* Lead team members, foster their professional development and growth, and promote teamwork and cooperation.
* Hire, develop, and mentor management team and technical support staff that are skilled, effective, and fully capable of executing the responsibilities of their positions.
* Maintain relationships with customers in order to facilitate open communications, understand customer perspectives, and monitor customer satisfaction.
* Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends.
* Ensure that the operation is in compliance with active contracts and ensure timely communications to all concerned parties with respect to issues of non-compliance.
* Participate in, and contribute to the budget process and ensure that the operation is functioning within the financial parameters established in the budget.
* Communicate the overall objectives of the company and the site to management and other levels as appropriate. (Includes daily, weekly, monthly service reports and weekly, quarterly, monthly Operational Efficiency Reports.)
* Communicate and interact with other functional areas of the company to ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, Finance, Facilities).
* Facilitate potential client site visits.
* Participate in opportunity review calls for new business.
* Prepare and process annual performance appraisals of direct reports on time. Manage the appraisal process within the team ensuring reviews are processed on time. Provide guidance for successful career pathing.
* Conduct monthly one-on-ones with each direct report to ensure policy and procedure understanding and compliance, ensure quality call handling, and productivity levels. Act as a resource for staff professional development and work to ensure expected quality and productivity levels.
* Maintain a safe environment that is conducive to learning and the development of individuals.
* Execute Disaster Recovery Plans.
* Participate actively in trade shows, industry events, and related activities.
Requirements:
* Skill in providing exceptional customer experience.
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Knowledge of contact services industry and best practices.
* Knowledge of PC applications.
* Ability to interact effectively with all levels of management and customers.
* Ability to work with minimal guidance or supervision in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Ability to motivate and mentor team, presenting new opportunities and challenges for additional development.
* Ability to work in a fast-paced, changing environment.
* Previous budgetary capacity (profit and loss responsibility preferred).
* Responsible and accountable for the financial performance of the Site including Revenue, Gross Margin, and EBIDTA.
* Ability to manage many simultaneous projects.
* Experience managing an organization of at least 400 people.
* 10+ years of management experience in a technical or service delivery-operating environment.
* College Degree with an Advanced or Technical Degree desirable.
A very competitive compensation package and an opportunity for career growth awaits the successful candidate.
Stream Global Services
Unit No. 601, 6th Floor,
Annex Building, SM City,
North EDSA, Quezon City
Company Name :
Stream Global Services
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
9th floor Allied Bank building Ayala Ave, Makati City