IT Change Management Specialist
Saturday, June 7th, 2008IT Change Management Specialist
(National Capital Reg - Makati City)
Responsibilities:
Provides advanced assistance and maintenance support for the Technical Manager, Change Management.
Provides advanced support for change tool end users. Troubleshoots and resolves multi-user requests and connectivity problems, including user access, and application configuration.
Installs, administers, maintains, and troubleshoots change management application system as needed. Tests and trouble-shoots application configurations.
Coordinates with Helpdesk and Incident Response Team (IRT) to ensure appropriate monitoring and handling of change management RFC (request for change) or issues.
Responds to escalations, tickets, and alerts from the Helpdesk and IRT.
Monitors the capacity and utilization of change management tool. Recommends necessary upgrade and maintenance of application.
Help in creation of Word documents, downloads to Excel, and other deliverables related to Change Management and the Change Advisory Board (CAB) communications.
Prepares and maintains reports and applicable records for change management status on demand by status, department, or category as needed.
Develop standard formats within application and other electronic inter-company change forms.
Installation of new users, software and hardware.
Interface with application vendors as needed for new development, maintenance and trouble-shooting support
Manage archiving processes for reports
Uses judgment in selecting among authorized change procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
May perform a variety of administrative support functions such as backup and restoration of data.
Requirements:
Graduate of Computer Science, Electronics and Commmunications Engineering, Mathemetics, or any degree related.
Has at least 1 year experience in IT
Have strong communication skills
Work well with Senior Management
We encourage all interested candidates to apply through our on-line application process. Applying on-line will help us process your application faster. Please visit our website: www.etelecarecareers.com .
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eTelecare Global Solutions is an equal opportunity employer dedicated to affirmative action and workforce diversity.
eTelecare Global Solutions Inc.
2nd Floor Annex@Shaw Bldg Shaw Blvd. Mandaluyong 1000.
Website: http://www.etelecare.com
