CCS for a Leading Global Hotel Chain [BE PART OF THE PIONEER BATCH AND GROW WITH US!]
(National Capital Reg)
Responsibilities
* Various CCS openings for a leading global hotel chain are available.
* Customer Care Specialists are responsible for providing excellent customer service by phone, email or chat for IBM’s various global accounts.
Requirements
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education in any course, or completed a diploma/certificate course
* Previous work experience in sales (consultative selling, up-selling, cross-selling) is a strong advantage
* Strong customer service orientation with great problem solving and decision-making skills
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Fresh graduates or those without previous related work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.
We offer a premium for previous contact center experience.
For Customer Care Specialist positions – Walk-in applicants are prioritized.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
IBM – Contact Center and CRM Solutions Unit
(Recruitment Center) 3F EDSA Central Pavillion Mall, EDSA cor Shaw Blvd, Mandaluyong City.
Tel: 632 840 6000
Website: http://www.ibm.com/ph
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