Inbound Customer Service Representatives (Alabang)
(Alabang, Cavite, Las Piñas, Laguna)
RESPONSIBILITIES:
BE PART OF THE CONVERGYS FAMILY IN ALABANG!
A Customer Service Representative deals with general customer care concerns and queries.
REQUIREMENTS:
· We are looking for candidates who have completed at LEAST 2 years of college from any course.
· Excellent communication skills in English.
· We need candidates who are familiar with basic computer operations
· Candidates must be amenable to work on shifting schedules and locations, and must be willing to work on extended hours.
· Must be near or willing to be based in Alabang, Muntinlupa City.
· Having a previous call center background is an advantage
· Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
· Has strong interpersonal skills and ability to think independently and follow through effectively
· Full time positions ONLY.
· Applicants should be Filipino citizens or hold relevant residence status.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a “high-tech, human-touch” approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has fourteen contact center facilities in the Philippines, nine located throughout Metro Manila, one in Laguna, three in Cebu City, and one in Bacolod City. We employed approximately 15,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
For more information about us, visit our global website at www.convergys.com.
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