IT Helpdesk Analyst (Linux OS)
(National Capital Reg – Pasay City)
Requirements:
* DUTIES AND RESPONSIBILITIES:
* Thorough understanding of PC troubleshooting techniques for Windows XP and SuSE Linux Enterprise Desktop (SLED) operating System.
* Thorough understanding of GroupWise and GroupWise IM clients for Windows and Linux
* Provide 1st Tier support to Novell employees via Phone and IM for a wide variety of software applications
* Coordinate escalation of issues to the proper IS&T Support Team
* Participate as a member of the IS&T Support teams as needed
* Manage access and rights to Network File and iFolder Servers
* MINIMUM QUALIFICATIONS:
* Bachelor’s degree in related field or equivalent experience required
* Experience supporting Novell’s products
* Background in administering and troubleshooting PC network based systems
* Experience with Novell eDirectory, NetWare, or Linux is desired
* Minimum of 1-2 years related technical work experience
* Extensive PC experience required
* Experience with multiple network operating systems such as NetWare, Linux and Windows
* SKILLS:
* Outstanding customer service skills
* Pursue quality and continuous improvement
* Excellent analytical, interpersonal, and communication skills are necessary
* Ability to analyze complex issues and make logical decisions based on available information
* Ability to prioritize tasks and manage time efficiently
* High level of initiative and self motivation
Company Name :
Affiliated Computer Services, Inc. (ACS Phils)
Industry :
Call Center / IT-Enabled Services / BPO
Location :
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
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