Production Services Analyst – (090044047)
RESPONSIBILITIES:
Business Description
The selected candidate will provide first level support and second level triage for Card Services business applications, job scheduling, file transfers, and data loads. This also includes code promotion, incident management (problem determination and recovery), user access management, security access and controls, work request management, event console management, job scheduling and execution, file and database table management, transfer/load/extract data management, workload management, media management, and application wellness checks, system performance management, capacity management, application and business data recovery, business continuity (BCP), and disaster recovery.
Job functions/responsibilities:
· Understand and follow all Production Services procedures, processes and policies
· Acknowledge, troubleshoot, and document pertinent information for incidents assigned to any Production Services Peregrine Service Center queue in the order of priority
· Complete end-user access requests and other work requests according to service level guidelines
· Perform implementation steps as prescribed in documented plans for system changes, upgrades, installations and outages and follow all change management guidelines
· Perform file enrollments into the file delivery system using protocols such as FTP, SFTP and NDM
· Keep all system access passwords updated according to password change policies
· Communicate to management any variations to documented procedures, processes or policies
· Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
· Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics
· Document issues thoroughly throughout the resolution process and provide detailed information to management and team members
· Develop and document process flow detailing functions and accountabilities
· Record all time in prescribed time keeping systems by deadlines provided
· Participate in team/group meetings
REQUIREMENTS:
Essential Skills/Experience:
· Bachelor of Science degree in a technical field preferred
· Minimum of an Associates degree or other technical school diploma
· A minimum of two (2) years of experience in a production/support environment with emphasis on Unix environment
· Development/relational database experience a plus
Technical Requirements
· Intermediate knowledge of the UNIX operating system functionality, Unix administrative skills plus
· One (1) to five (5) years using Unix scripting commands such as ksh and perl
· One (1) to five (5) years of AIX and Solaris system experience
· One (1) to five (5) years experience using scheduler software such as TWS, Platinum, Autosys, Zeke or CA7
· One (1) to five (5) years experience with file transfer software such as Connect:Direct, Axway, RJE, SFTP or FTP
· One (1) to five (5) years experience in developing detailed process workflow with automation orientation
· Intermediate knowledge of relational databases such as SQL and Oracle
· Basic knowledge of networking technology
· Basic knowledge of mainframe environment a plus
· Basic Microsoft Windows administrative skills a plus
Preferred Skills/Experience:
Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City
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