(National Capital Reg)
Responsibilities:
Detailed Requirements:
ROLE-SPECIFIC COMPETENCIES
Networking
o Assists in the planning and implementation of additions, deletions and major modifications to
the current existing infrastructure.
o Implements network security at the regional level as established by corporate Security Director
as stated in ISO 27001 best practices.
o Oversees the administration and maintenance of the company’s infrastructure, and directs
more junior staff when necessary.
o Oversees the administration of the company’s WAN.
Telephony
o Manages, maintains, develops and upgrades the company’s telephone system to address both
internal and external customers using various platforms such as Avaya, Touchstar and others.
o Oversees all telephone changes, including routing for seating assignments and operations.
o Implements internal and external customer’s telephony needs requirements in a timely and
effective manner.
Training & Lab Maintenance
o Oversees the administration and maintenance of computer stations and software for company
operations and provides additional support if necessary.
Internal Systems
o Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides
expert support services when necessary.
o Works with project teams to help implement Internal or external Systems.
Help Desk Administration
o Oversees all internal help desk activities at the operations level.
o Responds to escalated internal help desk issues.
o Oversees the administration and maintenance of internal software.
o Interacts with internal and external clients on all levels to help resolve IT-related issues and
provides answers and solutions in a timely manner.
Asset Management
o Builds and maintains vendor relationships and manages the purchase of hardware and
software products.
o Manages the purchasing of all software, hardware and other IT supplies.
o Ensures that company assets are maintained responsibly.
ISO 27001:2005 Compliance and Maintenance
o Builds, implements and maintains ISO 27001:2005 policies and procedures.
o Manages ISO 27001:2005 compliance.
o Ensures that company ISO 27001 certification is maintained responsibly.
CAREER PATH CORE COMPETENCIES
Communication
o Facilitates team meetings effectively.
o Holds regular status meetings with team.
o Keeps team well informed of changes within the organization and general ISO/ISMS updates.
o Effectively communicates relevant IT-related information to superiors.
o Delivers engaging, informative, well-organized client presentations.
o Resolves and/or escalates issues in a timely fashion.
o Understands how to communicate difficult/sensitive information tactfully.
o Relays relevant IT-related information to the company in a timely manner.
Management
o Initiates and implements improvements in all areas of IT responsibility.
o Serves as main point of contact on all IT-related matters for the office assigned.
o Responds/acts on upper-management direction .
o Identifies and provides standards for gathering information for use in trend analysis and reports
information to company management.
PROFESSIONAL QUALITIES
Leadership
o Challenges others to develop as leaders while serving as a role model and mentor.
o Manages the development of team by ensuring, when possible, that project tasks are in line
with each Innovator’s career interests.
o Inspires coworkers to attain goals and pursue excellence.
o Identifies opportunities for improvement and makes constructive suggestions for change .
o Manages the process of innovative change effectively.
o Remains on the forefront of emerging industry practices.
Teamwork
o Consistently acknowledges and appreciates each team member’s contributions.
o Effectively utilizes each team member to his/her fullest potential.
o Motivates team to work together in the most efficient manner.
o Keeps track of lessons learned and shares those lessons with team members.
o Mitigates team conflict and communication problems.
o Plans and facilitates regular team activities outside of the office.
Client Management
o Manages day-to-day internal and external client interaction
o Sets and manages internal and external client expectations.
o Communicates effectively with internal and external clients to identify needs and evaluate
alternative business solutions.
o Continually seeks opportunities to increase internal and external client satisfaction.
ORGANIZATIONAL RESPONSIBILITIES
Staff Development
o Conducts effective performance evaluations and mentors those with less experience through
formal channels.
o Helps team execute career development plans.
o Seeks and participates in development opportunities above and beyond training required by
ISMS / ISO 27001.
o Trains other staff and clients through both formal and informal training programs.
o Encourages more junior staff to take responsibility for their development within the
company.
o Challenges fellow staff to progress toward their professional development goals.
o Suggests areas for improvement in internal processes along with possible solutions.
o Leads internal teams/task forces
o Approves team members’ time and expense reports in a conscientious and timely manner.
o Reviews the status reports of team members and addresses issues as appropriate.
o Complies with and helps to enforce standard ISMS approved policies and procedures.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Full-Time positions available.
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