(Southern Tagalog)
Responsibilities:
* Manage and lead 7x24x365 network operations and systems monitoring to avoid unscheduled downtime
* Hire, supervise and train/develop NOC Associates
* Develop, implement, document, and enforce NOC policies and procedures, including training material reviews
* Prompt resolution and/or escalation of application/system problems including determining root cause of problem through to appropriate solution
* Keep internal and external customers apprised of work effort being conducted to resolve their issues
* Research and develop new tools/products to assist with monitoring
* Work with Infrastructure team to specify and architect network and systems monitoring tools and its implementation
* Participate in, including creation and review, Change Management process
* Prepares management reports and perform daily/weekly checklists, including dashboards and scorecards
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Engineering or equivalent work experience.
* Solid understanding of enterprise network services planning, implementation and operations
* Experience with network diagnostic and monitoring tools and equipment
* Experience in administering Windows/Unix/Linux based mission critical applications
* Familiarity with internet-based applications
* Knowledgeable in Solaris/AIX.Linux
* Well versed with Nagios, Net Saint, Big brother or HP Openview, Cacti/RDD and Scripting or programming
* Excellent communciation skills.
* 3 or more years experience managing in a Technical/Customer Support/Network Operations 7x24x365 mission critical environment
* Effective supervision and management skills
* Proven customer service skills
* Exceptional communication and organizational skills
* Must be able to coordinate with multiple international teams remotely
* Solid analytical and problem solving skills
* Ability to deal effectively with constant change and conflicting priorities
* Takes initiative and follow through• Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Night shift adaptability
* Willing to work in Sta.Rosa, Laguna
Company Name :
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
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