NOW HIRING: Service Desk Engineer -IT Jobs Taguig City
(IT Support - Voice)
(National Capital Reg - Fort Bonifacio,Taguig City (McKinley Hill))
Responsibilities:
Nature of Business:
This role provides business-to-business technical help desk support (Corporate Support and NOT consumer or after sales support)
We provide the highest level of customer satisfaction by tailoring services to meet specific Client requirements along with the use of cutting-edge technologies leading to high levels of accuracy and speed. HP Service Desk Engineers provides end User/Technical user support on:
Hardware products like desktops, servers, laptops, printers, handheld
Network problems
Standard shrink-wrap and Custom Application
End User education
Customized Management reporting and trend analysis
Technical Service Help Desk
Job Responsibilities - current requirement is only Voice Process
Troubleshooting Hardware/Networking related queries of our global clients either through Phone or Email/Chat.
He/she must adhere to the Troubleshooting process.
He/she must escalate calls based on customers demand or on own judgment.
Documentation of the case, reporting and trend analysis
Requirements:
Work Experience:
Fresh Graduates are encourageed to apply.
0 to 24 months of experience preferred but can stretch till 36 months of experience.
Skill Sets Required:
He/she must possess:
· Bachelor’s Degree is required for this role. Preference will be given to those who graduated with a degree in Computer/IT/Engineering related fields.
· Excellent communication skills with Neutral accent
· High confidence and energy levels
· Result oriented with high conflict resolution skills.
· Analytical temperament aligned with service orientation & Customer services
· Willingness to work in rotating schedules (e.g. early morning, mid-shift, night and graveyard shifts)
· Sucessful applicants must be willing to work in Fort Bonifacio, Taguig City or Ayala Avenue, Makati City.
Company Name :
Hewlett-Packard Singapore Pte Ltd (Regional)
Industry :
Computer / Information Technology (Hardware)
Type of Company :
Private Limited Company, Foreign Based Company
Location :
450 Alexandra Road Singapore 119960
