Service Desk Agent / Solution Center Agent / TSR
(National Capital Reg)
Responsibilities:
* The Service Desk Agent is committed to assisting Chase Consumer Branch users of our various applications by answering difficult application and hardware questions and improving the user’s experience. Agents play a critical role by providing users with one-on-one phone interaction that directly impacts the firm’s ability to service external customers. The job responsibilities of an Agent include: responding to user questions regarding applications and hardware, resolving user problems, escalating issues that can not be resolved immediately and documenting all phone interactions.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Finance/Accountancy/Banking or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. Job role in IT Support/Helpdesk or equivalent.
* 20 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* College degree required.
* Ability to quickly learn difficult banking concepts, complex application user interfaces and computer hardware/networking/operating systems.
* Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.
* Ability to deal with upset clients, showing patience, empathy and understanding.
* Ability to confidently handle situations quickly and independently.
* Technical certifications are not required.
* Ability to train, mentor and assist co-workers on all aspects of serving clients.
Application Instructions
To be considered for this position, please complete
an online application through our careers site and wait for a phone interview. All
applicants are required to apply through
www.chase.com/careers
JP Morgan Chase Bank, N.A.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -.
Website: http://www.jpmorgan.com
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