(IT Support – Voice)
(National Capital Reg – Fort Bonifacio,Taguig City (McKinley Hill))
Responsibilities:
Nature of the job:
This role provides Corporate Technical Helpdesk support to HP hosted clients (Corporate Support) and NOT consumer or after sales support to end-users of HP hardware/products.
We provide the highest level of customer satisfaction by tailoring services to meet specific Client requirements along with the use of cutting-edge technologies leading to high levels of accuracy and speed. HP Service Desk Engineers provides end User/Technical user support on:
Hardware products like desktops, servers, laptops, printers, handheld
Network problems
Standard shrink-wrap and Custom Application
End User education
Customized Management reporting and trend analysis
Technical Service Help Desk
Job Responsibilities – current requirement is only Voice Process
Troubleshooting Hardware/Networking related queries of our global clients either through Phone or Email/Chat.
He/she must adhere to the Troubleshooting process.
He/she must escalate calls based on customers demand or on own judgment.
Documentation of the case, reporting and trend analysis
Requirements:
Work Experience:
Fresh Graduates are encourageed to apply.
0 to 24 months of experience preferred but can stretch till 36 months of experience.
Skill Sets Required:
He/she must possess:
· Bachelor’s Degree is required for this role. Preference will be given to those who graduated with a degree in Computer/IT/Engineering related fields.
· Excellent communication skills with Neutral accent
· High confidence and energy levels
· Result oriented with high conflict resolution skills.
· Analytical temperament aligned with service orientation & Customer services
· Willingness to work in rotating schedules (e.g. early morning, mid-shift, night and graveyard shifts)
· Sucessful applicants must be willing to work in Fort Bonifacio, Taguig City or Ayala Avenue, Makati City.
Company Name :
Hewlett-Packard Singapore Pte Ltd (Regional)
Industry :
Computer / Information Technology (Hardware)
Type of Company :
Private Limited Company, Foreign Based Company
Location :
450 Alexandra Road Singapore 119960
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