Service Desk Lead
(National Capital Reg – Makati City)

Responsibilities:

* Lead will be responsible for covering 2nd and 3rd shift overlaps. Will be responsible for providing direction to Service Desk Agents in absence of Service Desk Manager. Communicates ideas and findings in a concise, effective manner. Uses basic business knowledge and solicits input from colleagues and management when making sound decisions. Works under supervision when communicating across organizational boundaries. Proficient at listening and articulating technical and non-technical information. Capable of performing tasks within a program and provides status updates with frequent oversight. The role requires expertise in process driven technical tasks and an understanding of at least two products in order to integrate them into business solutions

Requirements:

* Strong customer service & interpersonal skills, including timely response to customer inquiries and/or complaints.
* Strong technical acumen and excellent technical troubleshooting skills
* Must possess the ability to multi-task and work in a fast paced environment.
* Must be results & detail oriented

JP Morgan Chase Bank, N.A.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -.
Website: http://www.jpmorgan.com

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