Site Director
RESPONSIBILITIES:
* Responsible for the successful operation of a customer contact management site managing both human and material resources.
* Needs to establish and clearly communicate all client strategy and KPI’s to the site team at all levels, provide feedback regarding operations for the site to include budgeting, goal setting, performance management, company policy and procedure and monitoring overall client and company performance to lead to successful results.
* Supports both Clients and Center in achieving service, quality and contribution goals.
* Demonstrates sound fiscal management in achieving profitability goals within a profit center environment.
* Responsible for operating systems, policies and procedures within the site including development, implementation, and continual improvement of processes to best achieve overall business goals.
* Responsible for leading process improvement efforts within the facility.
* Provides leadership and management to associates; seeks to achieve overall associate satisfaction; provides development of site’s management team; ensures training and development for supervisors.
* Serves as an effective business partner to multi-site clients working in conjunction with peers; supports the broader business line and corporate units to achieve goals.
* Introduces company as a leading business presence through local community involvement.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s):
* At least 10 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati and Quezon City.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.
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