RESPONSIBILITIES:
Generates schedules for the assigned Operations programs / accounts, ensuring adherence to service goals and Client requirements. Updates the employee database of assigned programs / accounts. Liaises with Program Coordinators and Team Captains for all Operations activities (i.e. phone, non-phone) that require scheduling. Analyzes all actual call arrival and AHT patterns and maintains relevant data used for forecasting and scheduling.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least one (1) year Workforce Management experience within the call center / customer service industry.
* Basic knowledge of Business Planning, Corporate Planning, and / or Manpower Scheduling preferred
* Basic knowledge of workforce management processes, concepts and principles
* Prior knowledge of client specifics preferred.
* Working knowledge of call center operations and organization.
recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440
Company Name :
TELUS International Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
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